Buena Vista County Communications Center
The Buena Vista County Communications Center, which first opened in 1975, handles all emergency and non-emergency calls for Buena Vista County. The center is staffed 24 hours a day, seven days a week and dispatches all Law, Fire and EMS agencies within Buena Vista County.
There are eight full-time dispatchers who handle thousands of calls for service each year. Typically there are two dispatchers during most shifts. In addition to answering 911 calls and radio calls, they maintain arrest warrants issued by the court system and ensuring they are entered into the local Records Management System, State and National databases as well as many other duties.
Buena Vista County Dispatchers answer 911 lines, administrative (non-emergency) phone lines, as well as Text-to-911.
Dispatch utilizes a CAD System (Computer Aided Dispatch) for responder recommendations and documenting call details.
The Communications Center has three fully equipped workstations for receiving and dispatching emergency calls and a fourth for future expansion.